Front Office Manager

Role and Responsibilities:

Your main duties and responsibilities as a Front Office Manager will involve the following:

• Managing front of the house processes and will include the following:
• In-centre sales support, greet customers and answer customer calls if needed, assist customers with queries, product selection, and appointments.
• Understand all GOLFTEC products, offers and pricing, understanding client needs
• Responsible for ‘front of the house’ processes to improve customer experience.
• Maintain report/metrics on tracking customer experience and service levels
• Assist with placing and tracking purchase orders with equipment vendors and other product / service providers
• Maintain the center's environment, cleanliness and equipment in good condition.
• Assist center to close sales for lessons and clubs.
• Assist and help with coordination of HR, Finance and Admin tasks
• Assist center management in aspects of center operations as needed