Front Office Manager

Roles and Responsibility

• Manage front office staff and ensure high levels of customer service.
• Coordinate with other departments for seamless operations and efficient workflow.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Maintain accurate records and reports, including guest feedback and complaints.
• Ensure compliance with company policies and procedures.
• Analyze sales data and market trends to identify opportunities for growth.

Job Requirements

• Proven experience in front office management or a related field.
• Strong knowledge of front office operations, including reception, concierge, and bell captain duties.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong analytical and decision-making skills.
• Familiarity with hotel management systems and software.