Front Office Manager

At Tara Hospitality, our goal is to build a positive, professional, and hospitable team member community that embodies our culture and values every day. We believe that by supporting one another and leading with kindness, respect, and excellence, we create memorable experiences for our guests and a workplace where everyone can thrive.

OBJECTIVE

The Front Office Manager supports the daily operations of the Front Office and assists in creating a welcoming, efficient, and memorable experience for every guest. This is a junior management position responsible for providing day-to-day leadership to the Front Office team, supporting guest service, and assisting the Director of Front Office with departmental operations.

RESPONSIBILITIES

• Support the daily operation of the Front Desk and ensure consistent guest service.
• Provide guidance and support to Front Office Agents, PBX, Bell/Door team members, and other assigned team members.
• Assist with opening and closing procedures and ensure the Front Office is prepared for each shift.
• Welcome guests and assist with checkins, checkouts, special requests, and general inquiries.
• Respond to guest concerns and resolve routine service issues in a professional and timely manner.
• Escalate significant guest or operational concerns to senior leadership when appropriate.
• Monitor arrivals, departures, VIPs, special requests, and room status.
• Assist with training and onboarding new Front Office team members.
• Help maintain proper staffing and coverage during assigned shifts.
• Ensure team members follow hotel policies, procedures, service standards, and appearance guidelines.
• Communicate effectively with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments.
• Assist with basic administrative duties, reports, and departmental communication.
• Encourage a positive, professional, and hospitable work environment.
• Serve as a Manager on Duty when assigned.
• Perform other duties as assigned by the Director of Front Office or hotel leadership.

FRONT OFFICE MANAGER AGENT ESSENTIALS

• High school diploma or equivalent required; hospitality education preferred.
• Previous Front Office or guest service experience in a hotel environment required.
• Previous supervisory or leadership experience preferred.
• Strong guest service and communication skills.
• Ability to handle guest concerns calmly and professionally.
• Basic knowledge of hotel operations and property management systems.
• Strong organizational and problemsolving skills.
• Ability to coach and support team members while maintaining professional standards.
• Must be dependable and able to work independently during assigned shifts.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Professional appearance and positive hospitality attitude.

Qualifications

• 12 years of Front Office or guest service experience, preferably in a hotel environment.
• Previous supervisory or leadership experience preferred.
• Strong communication, customer service, and problemsolving skills.
• Ability to handle guest concerns professionally and with confidence.
• Basic knowledge of hotel operations and property management systems preferred.
• Ability to lead by example and support a positive team environment.
• Flexible availability, including weekends, evenings, and holidays.

Tara Hospitality is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace where every Team Member is valued and treated with dignity. We make all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are dedicated to providing equal employment opportunities and maintaining a workplace free from discrimination, harassment, and retaliation.