Front Office Manager

Job Description: Front Office Manager

Company: The Machan
Location: Machan Resorts, Lonavala

Role Overview

The Front Office Manager will be responsible for overseeing all front office operations, ensuring seamless guest experiences, and maintaining high standards of hospitality. This role demands strong leadership capabilities, operational excellence, and a customer-centric approach to drive guest satisfaction and brand reputation.

Key Responsibilities

1. Front Office Operations

• Manage day-to-day front office activities including check-in, check-out, and reservations
• Ensure smooth coordination between front desk, housekeeping, and other departments
• Maintain high standards of guest service and operational efficiency

2. Guest Experience Management

• Handle guest queries, feedback, and escalations in a professional and timely manner
• Ensure personalized guest interactions to enhance overall experience
• Monitor guest satisfaction scores and implement improvement initiatives

3. Team Leadership & Management

• Supervise, train, and mentor front office staff
• Prepare duty rosters and ensure optimal staffing levels
• Drive team performance through regular reviews and feedback

4. Revenue & Reservation Management

• Oversee room inventory, pricing coordination, and booking channels
• Maximize occupancy and revenue through effective planning
• Ensure accuracy in billing and revenue reporting

5. Compliance & Administration

• Ensure adherence to company policies, SOPs, and hospitality standards
• Maintain proper documentation and reporting systems
• Coordinate with finance for billing, audits, and reconciliations

Key Requirements

• Graduate in Hospitality Management or related field
• 78 years of experience in front office operations, preferably in resorts or luxury hospitality
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel management systems (PMS)
• Strong problem-solving and decision-making capabilities

Preferred Attributes

• Guest-first mindset with attention to detail
• Ability to work in a dynamic, high-pressure environment
• Strong organizational and multitasking skills

Application Process

Interested candidates can share their updated resume at: [email protected]