Front Office Manager

About Next Hotel Melbourne

Next Hotel Melbourne is a contemporary hotel located in Melbourne’s premier retail and dining destination, 80 Collins. The hotel features 255 stylish guest rooms and suites, La Madonna Restaurant & Bar, The Club, meeting rooms, a fitness centre, and curated art from renowned Australian artists. We deliver thoughtful service, immersive experiences, and memorable stays for our guests.

Position Overview

We are seeking a professional and proactive Front Office Manager to lead our front office team and deliver an exceptional guest experience. This role oversees all front office operations, supports staff development, and ensures smooth daily hotel operations while upholding Next Hotel Melbourne’s brand standards.

Key responsibilities:

• Lead, mentor, and support the Front Office team to deliver excellent customer service.
• Manage guest check-ins, check-outs, and inquiries, ensuring a seamless experience.
• Supervise front office operations, ensuring punctuality, grooming, and operational efficiency.
• Maintain accurate records, reports, and PMS data; monitor guest accounts and billing.
• Handle guest complaints professionally, resolving issues promptly and effectively.
• Assist with Duty Manager shifts and coordinate with Housekeeping and other departments.
• Oversee cash handling, payments, and adherence to accounting procedures.
• Contribute to revenue optimisation through upselling and careful management of arrivals, departures, and room allocation.
• Support forecasting, budgeting, and financial monitoring of front office operations.
• Ensure compliance with hotel policies, procedures, and health & safety standards.
• Promote cross-functional collaboration to enhance guest experience and hotel performance.

In return we offer:

• Career growth and development within a leading hospitality group.
• Supportive, professional, and collaborative team environment.
• Employee discounts on accommodation and F&B.
• Access to ongoing training and development.
• Employee Assistance Program (EAP).

What We’re Looking For:

• Proven experience in a Front Office or supervisory role within the hotel industry.
• Strong leadership, people management, and communication skills.
• Ability to problem-solve, multitask, and make decisions under pressure.
• Knowledge of PMS systems (Protel desirable) and hotel operations.
• Current Responsible Service of Alcohol (RSA) and First Aid certificates.
• Flexibility to work shifts, weekends, and public holidays as required.
• Passion for delivering exceptional guest experiences and upholding brand standards.

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you, please apply today!