Front Office Manager

ESSENTIAL JOB FUNCTIONS:

• Oversees Front Desk, Bell/Valet, Concierge, and PBX Departments, ensuring the Front Office employees are following all policies and procedures

• Conduct all management meetings as directed

• Act as Manager on Duty as assigned

• Front Office Manager conducts interviews for the hiring of all new Front Office employees

• Responsible in the training of all current and new employees

• Must possess a thorough knowledge of the Property Management System

• Must be able to assist each Front Office department in completing daily tasks as needed to meet the needs of the operation

• Monitor Front Office employee time clock punches and make any corrections or additions as needed and in accordance with state law

• Manage Front Office employee lunch and rest breaks in accordance with state law and in the best interest of the operation

• Establish weekly work schedules for all Front Office departments as needed

• Responsible for coaching and counseling of all front office employees, as well as issuing disciplinary action when needed

• In charge of the timely completion of employee performance reviews, 90 day and annual, for each Front Office employees

• Ensure all employees follow uniform standards

• Ensure consistent and complete communication between the Front Office and all other departments of the hotel to maintain a smooth operation

• Review all VIP reservations; ensure proper room assignment and special requests and communicate to appropriate departments

• Communicate with Housekeeping daily to ensure arriving guest reservations are blocked in correct room assignments and assigned rooms are cleaned in a timely manner

• Communicate with Housekeeping to ensure all room moves are handled correctly

• Monitor departures on a daily basis, resolve discrepancies as needed, and communicate with Housekeeping to ensure guest room status is correct

• Responsible for all front office supply inventories; office supplies and printed materials

• Review all group resumes on a daily basis and pass on any pertinent information to ensure a successful program. Work with CP Event Managers to ensure all expectations and requests by the Group Contact are met

• Must be familiar with all aspects of the guest rooms; i.e. guest room types, sizes, locations, views, rates, packages, and all room and reservation attributes as defined in the Property Management System

• Must be able to manage the room inventory on a daily basis to ensure all guest requests are met and room revenue is maximized

• Must be able to fully understand the Reservation process in Maestro

• Conduct daily stand up meetings during shift changes to ensure all pertinent information is passed on and communicated accordingly

• Print necessary daily reports and distribute to the appropriate departments

• Ensure proper and timely guest recovery when needed and issue compensation to ensure guest satisfaction when necessary

• Responsible for holding all team members accountable for policies and procedures

• Follow all fire and safety procedures and regulations as outlined in the employee handbook

• Must conduct self in a professional manner at all times and adhere to the employee handbook grooming policies

• Report to all scheduled shifts on time and if unable to report to work, notify the Rooms Director according to the company policy outlined in the employee handbook

MINIMUM EDUCATION AND PHYSICAL REQUIREMENTS:

• Bachelor degree or degree in Hospitality Management preferred.

• Two to four years experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.

• Strong leadership skills

• Good understanding of computer programs utilized in hotels

• Ability to work various shifts that includes weekends and holidays

• Rooms Division background is necessary

• Must be able to stand and walk the property for 80 to 95% of the day

• Must be able to lift up to 20 lbs. on a regular basis and able to bend, squat, and lift up to 50 lbs. on an occasional basis.

Join our Team! Cavallo Point offers a competitive salary, paid vacation time, 401k plan with a company match, health benefit programs, and many property perks!