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Front Office Manager

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Onsite

Front Office Manager

Peninsula Grand

Front Office Manager

Skills

Compliance

2 months ago

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Important information


Contract type:

Permanent

Salary:

₹400,000 – ₹700,000 / year

Location:

Mumbai, Maharashtra, India

Work mode:

Onsite

Published on:

18 August 2026

What they need


  • Manage and supervise daily Front Office operations, including Reception, Bell Desk, Guest Relations and Reservations.
  • Ensure smooth and efficient check-in and check-out procedures.
  • Maintain high standards of guest service and handle guest complaints professionally.
  • Supervise, train, motivate and evaluate Front Office team members.
  • Prepare duty rosters, allocate responsibilities and monitor staff performance.
  • Coordinate closely with Housekeeping, F&B, Engineering, Security, Sales and other departments.
  • Monitor room availability, room allocation, VIP arrivals, group arrivals and special guest requests.
  • Ensure accurate guest registration, billing, cashiering and front-office documentation.
  • Monitor guest feedback and implement corrective actions to improve guest satisfaction.
  • Ensure compliance with hotel SOPs, safety, security and grooming standards.
  • Monitor Front Office revenue, upselling opportunities and departmental expenses.
  • Prepare daily, weekly and monthly operational reports as required.
  • Ensure proper handling of guest valuables, keys, lost & found and other security procedures.
  • Be visible and available during peak operational hours to support the Front Office team.
  • Ensure excellent communication and coordination between shifts.
  • Handle emergency situations and escalate operational issues to the management when required.

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