Front Office Manager

Job Summary

The Cacti House Co., Ltd., operator of Koon Hotel, Blue Hippo Hotel, and Red Crocodile Hotel, We are looking for a hands-on Front Office Manager to lead front office operations, manage and develop the team, and ensure an excellent guest experience across every stage of the guest journey

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Key Responsibilities

• Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

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Qualifications

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with a guest-centric approach.
• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Ability to work flexible hours, including nights, weekends, and holidays.