Front Office Manager

Aureo Hotels & Resort

Aureo La Union is a first-class luxury resort owned by Ferenzo Holdings and Development Corporation, located in San Fernando, La Union, Philippines. Ferenzo Holdings is a developer that owns the Aureo Resort and is expanding it with an 8-story hotel and convention center to support the local tourism industry.

Job Summary: The Front Office Manager oversees the daily operations of the Front Office, ensuring exceptional guest service, efficient team performance, and compliance with hotel standards. The role is responsible for managing front office personnel, optimizing operational efficiency, and delivering a seamless guest experience.

Key Responsibilities

• Oversee daily front office operations to ensure excellent guest service and satisfaction.
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Supervise front office staff, including scheduling, workload distribution, and performance management.
• Lead recruitment, onboarding, training, and development of front office personnel.
• Ensure compliance with hotel policies, operational procedures, and safety standards.
• Monitor front office financial transactions, cash handling, and operational reports.
• Coordinate communication, resource allocation, and shift coverage to maintain efficient operations.
• Conduct regular team meetings and promote a positive, service-oriented work environment.
• Perform other duties as assigned by Management.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.
• At least 3 years of front office experience, including 1–2 years in a supervisory or managerial role, preferably in a hotel or resort.
• Strong leadership, guest relations, and team management skills.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work under pressure and maintain high service standards.