Front Office Manager

A Front Office Manager oversees the hotel or office reception team, manages guest services, and ensures smooth daily front desk operations.

Key Responsibilities

• Manage Staff: Hire, train, and schedule receptionists and desk agents.
• Handle Complaints: Resolve guest issues quickly and politely.
• Supervise Operations: Oversee check-ins, check-outs, and room assignments.
• Manage Budgets: Track front office expenses and room revenue.
• Ensure Safety: Follow emergency procedures and keep guest data secure.
• Coordinate Teams: Work with housekeeping and maintenance to ready rooms.

Qualifications

• Education: Bachelor’s degree in Hotel Management, Hospitality, or a related field.
• Experience: 10 to 15 years of experience in front office operations or hospitality.
• Skills: Strong leadership, clear communication, and problem-solving abilities.
• Software: Knowledge of Property Management Systems (PMS) like Opera or hotel booking software.
• Language: Fluent in English; a second language is a plus.

Benefits

• Food provided on duty hours
• Accommodation provided
• Opportunities for career growth in hospitality management.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person