Front Office Manager

Come for a JOB, stay for a CAREER.

Perks

Hotel discounts, same day pay, holiday pay, advancement opportunities!

Who this Job Will Appeal To

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

DoubleTree Little Rock is seeking an experienced, guest-focused Front Office Manager to lead our Front Office team. The ideal candidate is organized, hands-on, and comfortable making quick decisions while creating a positive experience for both guests and associates.

The Front Office Manager oversees Guest Services, Night Audit, and Bell staff while ensuring exceptional service and adherence to DoubleTree by Hilton and Waterford Hotel Group standards.

Responsibilities

• Lead, coach, and develop Front Office associates.
• Oversee daily Front Office operations and guest relations.
• Resolve guest concerns quickly and professionally.
• Maintain brand and hotel service standards.
• Coordinate effectively with other hotel departments.
• Assist with scheduling, training, and departmental procedures.
• Serve as Manager on Duty as needed.

Schedule

This position requires a flexible schedule, including nights, weekends, and holidays based on hotel needs.

Job Requirements

• 2–3 years of hotel Front Desk/Front Office experience.
• Previous supervisory experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to problem-solve in a fast-paced environment.
• Passion for providing exceptional guest service.
• Must successfully complete required pre-employment screening.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel D****iscounts- It’s one of the biggest industry perks.

Shoes for Crew****s- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V