Front Office Manager

About the Role

Lead, direct, and oversee all Front Office operations to deliver efficient, prompt, proactive, and courteous 5-star service. This role is responsible for maximizing room revenue and yield management, driving guest satisfaction, maintaining seamless inter-departmental workflows, and leading a motivated front-line team.

Key Responsibilities

• Operational Leadership & Guest Experience: Direct daily Front Office operations to ensure all guest touchpoints run on time and exceed expectations. Maintain pristine lobby standards, oversee Resort Center resources, and ensure all guest inquiries and up-to-date resort information are managed seamlessly.
• Cross-Departmental Coordination: Partner closely with Housekeeping to align room turnover schedules with arrival demands, Engineering for swift resolution of room maintenance requests, and Transportation for efficient guest transfers.
• Revenue & Inventory Yield Management: Monitor and control room inventory to optimize yield management strategies, manage strategic overbooking during peak demand periods, and collaborate with Sales & Reservations to capture maximum business opportunities.
• Guest Relations & VIP Protocols: Manage guest profile histories, personalize in-room amenities, supervise VIP recognition programs, and actively engage with guests to resolve feedback and comments with professional composure.
• Financial Control & Revenue Generation: Ensure billing accuracy to minimize rebates, drive property upselling programs (room upgrades, transportation, retail, F&B, and resort activities), and assist the Cluster Rooms leadership with annual budget preparation and expense control.
• Team Development & Leadership: Coach, mentor, discipline, and develop Front Office hosts under internal talent development frameworks, while identifying training needs and fostering strong morale and company values.
• Safety & Compliance: Ensure full operational compliance with local laws, health and safety regulations, emergency/evacuation protocols, and occupational risk management standards.

Requirements & Qualifications

• Education: Bachelor’s degree in hospitality management, Business Administration, or a related field (plus relevant technical certificates/diplomas).
• Experience: 4–7 years of progressive Front Office experience, including proven managerial or supervisory leadership in a 4/5-star luxury hotel or upscale resort environment.
• Technical Proficiency: Strong working knowledge of hotel Property Management Systems (PMS), revenue yield management principles, and general computer applications.
• Communication & Languages: Good command of spoken and written English; proficiency in Thai and additional foreign languages is an advantage.
• Key Attributes: Strong leadership and organizational skills, high emotional intelligence, ability to perform well under pressure, and a polished, professional presentation.
• Work Schedule: Flexibility to work varying shifts, weekends, and public holidays as required by resort operational needs.

Why Join Us?

• Work in a premier 5-star fitness and wellness lifestyle destination in Rawai, Phuket.
• Competitive salary package, service charge, duty meals, group medical insurance, and career growth opportunities under our core cultural pillars.