Front Office Manager

Rancho Physical Therapy is actively looking for a Front Office Manager to join our Team!!

Job Summary

The Office Manager is responsible for overseeing daily front office operations to ensure an exceptional patient experience and efficient clinic workflow. Under the general supervision of the Clinic Director and Staff Physical Therapist, this role includes supervising front office staff, greeting and assisting patients, managing incoming calls, scheduling appointments, verifying insurance benefits, preparing patient charts, and collecting copayments, coinsurance, and other patient balances. The Office Manager also serves as a key liaison between patients, providers, and administrative staff while maintaining a professional and welcoming environment.

Qualifications

• Interest in physical therapy, healthcare, or a related medical field.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Ability to follow directions, exercise sound judgment, and work independently when appropriate.
• Excellent verbal and written communication skills with a professional and respectful demeanor.
• Demonstrated ability to prioritize tasks, adapt to changing demands, and maintain flexibility.
• Ability to support and uphold the decisions of supervising therapists and leadership.
• Strong sense of accountability and ownership in completing assigned responsibilities.
• High level of integrity, professionalism, and discretion when handling confidential information.
• Commitment to providing outstanding customer service and delivering a high-quality patient experience.

Experience

• Minimum of 2–3 years of medical front office experience, preferably in an outpatient healthcare setting.
• Previous medical office management experience required.
• Working knowledge of insurance verification, medical billing, collections, and patient financial procedures.
• Minimum of 2–3 years of supervisory or leadership experience preferred.

Education

• High school diploma or equivalent required.
• Associate degree preferred.
• Additional coursework or experience in healthcare administration, medical office management, or practice management is a plus.

Rancho Physical Therapy has been providing physical, occupational and industrial rehabilitation services to San Bernardino, Riverside and North San Diego Counties for over 30 years.

Rancho Physical Therapy services include all of the traditional orthopedic, sports, and industrial outpatient therapies, as well as specialized programs to address the needs of the community. Rancho Physical Therapy places a strong emphasis on home exercise programs and patient education for better long-term results. All therapies provided are coordinated with the physician, patient work place and insurance representative to maximize treatment outcomes.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person