Front Office Manager

Overview

Join our dynamic hospitality team as a Front Office Manager, where you will lead the front desk operations with enthusiasm and professionalism. This pivotal role involves overseeing guest services, managing reservations, and ensuring a seamless check-in and check-out experience. Your energetic leadership will foster a welcoming environment that delights guests and elevates their stay. We are seeking a proactive, multilingual professional with hotel management experience who thrives in fast-paced settings and is passionate about delivering exceptional customer service.

Duties

• Supervise daily front desk operations, including guest check-in/check-out, reservations, and guest inquiries
• Lead and motivate front office staff to provide outstanding guest experiences through excellent customer service and phone etiquette
• Manage hospitality reservation systems such as PEP or similar property management systems (PMS) to ensure accuracy and efficiency
• Handle guest relations issues promptly, resolving problems with customer service problem-solving skills to ensure guest satisfaction
• Oversee night audit procedures, ensuring financial accuracy and reporting compliance at the end of each shift
• Implement hotel emergency procedures effectively, maintaining safety protocols for staff and guests at all times
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth property operations and guest comfort

Skills

• Proven experience in hospitality management, hotel operations, or front desk supervision
• Multilingual or bilingual abilities to communicate effectively with diverse guests and team members
• Proficiency with hospitality reservation systems such as PEP and property management systems (PMS)
• Strong customer service skills with a focus on guest relations and client communication
• Excellent phone communication skills coupled with proper phone etiquette in a hospitality setting
• Knowledge of hotel emergency procedures, night audit processes, and resort-specific guest services
• Ability to solve customer service problems swiftly while maintaining professionalism and hospitality standards

This role offers an exciting opportunity to lead a vibrant team dedicated to creating memorable experiences for every guest. If you’re energetic, detail-oriented, and passionate about hospitality management—especially in resort environments—you’ll thrive here. Join us in delivering exceptional service that leaves a lasting impression!

Pay: $70,304.00 - $72,000.00 per year

Benefits:

• Employee discount

Work Location: In person