Front Office Manager

Key Accountabilities/Duties & Responsibilities:

• Attends Guest complaints and takes them to closure.
• Responsible for budgeting, forecasting, financial planning and management of the Front Office .
• Activities center on identification of strengths and weaknesses and the development of plans and strategies to ensure business development.
• Report on a regular basis to the General Manager on the performance of the Front Office against budgets, sales and profit projections
• Analyze variances and monitor the impact of initiatives and corrective actions
• Responsible for sales to guests through the Front Desk and any actions taken by the incumbent that can impact on volume of business.
• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Responsible for enhancing the product and service that is presented to the guest.
• Responsible for the hiring, training, and direction of new department associates
• Supervise the activities and the service levels of the Front Desk Provide other duties and services as assign by General Manager.

Essential qualifications for the role are:

• Preferred educational qualification for the role is a graduate degree in Hotel management or any other related degree
• Minimum experience of (6 to 8) years is required for this role .