Front Office Manager

Overview

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front office activities, ensure seamless guest services, and uphold the highest standards of hospitality management. Your leadership will inspire a motivated team dedicated to creating welcoming environments that exceed guest expectations. If you thrive in fast-paced settings, possess excellent communication skills, and have a passion for hospitality, this is the perfect opportunity to elevate your career.

Duties

• Supervise and coordinate all front desk operations, including check-in/check-out procedures, reservations, and guest inquiries
• Manage property management systems (PMS) such as OPERA to ensure accurate booking and billing processes
• Lead and train front desk staff on hospitality reservation systems, phone etiquette, and customer service excellence
• Handle guest relations with professionalism, resolving issues promptly through customer service problem-solving techniques
• Oversee night audit procedures to reconcile daily financial transactions and prepare reports
• Maintain multi-line phone systems and ensure effective communication with guests and staff at all times
• Implement hotel emergency procedures to ensure safety and compliance during incidents or crises

Skills

• Extensive experience in hospitality management and hotel operations, with a strong background in front desk functions
• Proficiency in property management systems (PMS), especially OPERA or similar platforms
• Multilingual or bilingual abilities to communicate effectively with diverse guests and team members
• Exceptional customer service skills with a focus on guest satisfaction and relationship building
• Knowledge of hotel emergency procedures, night audit processes, and resort experience is highly desirable
• Strong phone communication skills, including multi-line phone system handling and phone etiquette
• Ability to problem-solve customer service issues quickly while maintaining professionalism and courtesy

Join us to lead a vibrant team committed to delivering memorable guest experiences! We value energetic professionals who are passionate about hospitality management, eager to develop their skills, and dedicated to creating welcoming environments for every guest. This paid position offers an exciting opportunity to grow within a supportive organization that prioritizes excellence in guest services.

Pay: $50,000.00 per year

Work Location: In person