Front Office Manager

• Oversee daily Front Office operations and ensure excellent guest service.
• Lead, supervise, and develop the Front Office team.
• Handle guest complaints and ensure prompt resolution.
• Coordinate with other departments to ensure smooth hotel operations.
• Monitor room status, VIP arrivals, and Front Office performance.
• Ensure compliance with hotel SOPs and service standards.

Requirements

• Diploma/Bachelor’s Degree in Hospitality or related field.
• Minimum 5 years of Front Office experience, with at least 1 year in a supervisory/managerial role.
• Experience in a 4- or 5-star hotel preferred.
• Strong leadership, communication, and problem-solving skills.
• Good command of English and familiar using PMS system especially PowerPro
• Willing to work shifts, weekends, and public holidays.