Front Office Manager

Position: Front Office Manager
Industry: Hospitality
Location: Chennai
Experience: 8 - 10 Years
Preference: Immediate Joiners Preferred; Chennai Candidates Preferred

Job Summary

We are looking for an experienced and customer-focused Front Office Manager to lead our front office operations and deliver exceptional guest experiences.

Key Responsibilities

• Oversee day-to-day Front Office operations.
• Ensure smooth check-in and check-out with exceptional guest service.
• Supervise and train Front Office staff.
• Handle guest queries, complaints, and special requests professionally.
• Monitor reservations, room occupancy, and availability in coordination with other departments.
• Ensure compliance with hotel policies, SOPs, and service standards.
• Prepare duty rosters and manage attendance.
• Coordinate with Housekeeping, Sales, and Maintenance for seamless operations.
• Monitor billing, cash handling, and daily reports.
• Maintain guest records and ensure data accuracy in PMS.
• Drive guest satisfaction and continuously improve service standards.

Qualifications & Requirements

• Bachelors Degree or Diploma in Hotel Management or Hospitality Management.
• 8 - 10 years of experience in Front Office operations within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in PMS software such as Opera, Fidelio, or similar, along with MS Office.
• Strong problem-solving and decision-making abilities.
• Ability to work flexible shifts, including weekends and holidays.

Why Join Us?

• Growth Opportunities
• Learning & Development
• Dynamic Work Environment