Front Office Manager

Job Overview

We are seeking an energetic and highly organized Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities. Manage all practice operations, including staff coordination, appointment scheduling, and patient inquiries.

· Ensure a positive patient experience, and a commitment to delivering top quality care

· Provide team oversight for all aspects of the practice, including but not limited to insurance, claims processing, and process improvement

Qualifications for the Dental Practice Manager:

· Minimum of 3 years of successful office management

· Possess a fundamental grasp of business accounting and Excel proficiency.

· Proven leadership ability, and team supervision background

Compensation and Benefits, for the Front Office Manager:

· PTO, Health, Vision, and Dental benefits, along with a 401(k) retirement plan Your leadership will set the tone for a welcoming environment, driving employee and client excellence. The ideal candidate will possess strong management skills, and have extensive experience with DODD clients. This paid position offers an exciting opportunity to influence employee and client experiences while working in a dynamic setting.

Responsibilities

• Supervise front desk to ensure efficient check-in/check-out procedures, guest services, and adherence to homefront nursing standards.
• Assist program manager with day to day operations for the office, while ensuring all staff are on time and prepared for work.
• Handle complaints, and special requests with professionalism and promptness, maintaining high levels of customer service.
• Oversee audit procedures for compliance of DODD rules and regulations.
• Implement procedures and safety protocols to guarantee staff safety at all times.
• Maintain effective communication via multi-line phone systems, demonstrating excellent phone etiquette and client communication skills.

Skills

• Proven experience in management with a focus on front desk functions.
• Strong knowledge of software such as microsoft excel, word, etc..
• Exceptional customer service skills with problem-solving abilities to resolve employee issues efficiently.
• Excellent communication skills across multi-line phone systems and in-person interactions.
• Ability to lead a team in a fast-paced environment while maintaining high standards of employee and client relations.

Join us as a Front Office Manager where your leadership will shape memorable client experiences! We value energetic professionals dedicated to delivering top-tier service in a professional environment. This paid role is perfect for those passionate about creating welcoming atmospheres while managing the intricacies of client relations with confidence and expertise.

Pay: $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person