Front Office Manager

Company Overview: Club Five is a leading health and wellness organization committed to enhancing the well-being of our clients through cutting-edge therapies and treatments. Our mission is to provide exceptional healthcare services and empower individuals to achieve their health goals. We are currently seeking a dedicated and compassionate team member - physical therapy assistant or personal trainer to join our team and play a pivotal role in delivering high-quality therapies, treatment, and healing to our patients.

**Job Overview**

We are seeking a highly skilled and friendly Front Desk Associate to join our dynamic team. As the first point of contact for our patients, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all patients. Your expertise in hospitality, operations, and front desk duties will be essential in maintaining our high standards of service and ensuring a next level experience for our patients.

**Responsibilities**

• Greet patients in a professional and courteous manner, handling their needs and requests with a smile.

• Manage the front desk efficiently, handling scheduling, answering phone calls, and responding to patient inquiries.

• Maintain accurate records of patient information.

• Provide guests with information about Club Five Health's services.

• Handle patient complaints and resolve issues promptly and fairly.

• Ensure the front desk area is clean and organized, and that all equipment and supplies are functioning properly.

• Perform audit duties, including reconciling cash and credit transactions.

• Maintain a thorough understanding of Club Five Health policies and procedures to ensure compliance.

• Collaborate with healthcare providers to ensure seamless operations and exceptional patient experiences.

-Collaborate on execution of doctor recommended care plans

-Discuss finances with patients

-Insurance understanding

**Qualifications**

• Experience in front desk managment, hospitality, or a related field.

• Excellent customer service skills with the ability to work with a diverse range of patients.

• Strong communication and phone etiquette skills.

• Bilingual or multilingual skills are highly desirable.

• A high school diploma or equivalent is required; a degree in hospitality management or a related field is preferred.

-Medical billing (preferred)

**Skills**

• Front desk experience

• Hospitality management

• Phone etiquette

• Customer service

• Bilingual

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person