Front Office Manager

Lead the Front Office at one of New Zealand’s most iconic luxury hotels

Eichardt’s Private Hotel is a historic landmark on the shores of Lake Wakatipu, offering an intimate, highly personalised guest experience in the heart of Queenstown. As part of its next chapter under new ownership, we are seeking a Front Office Manager to lead and elevate our guest experience at the highest level.

This is not a traditional front desk role — it is a hands-on leadership position where service, detail, and presence define the experience.

The Role

As Front Office Manager, you will take full ownership of the arrival-to-departure guest journey, leading a small, energetic and high-performing Guest Services team.

You will be responsible for:

• Leading the Front Office team to deliver exceptional, personalised luxury service
• Acting as Manager on Duty in the absence of the Hotel Manager
• Owning the guest journey end-to-end — from pre-arrival to post-departure
• Acting as the face of the hotel, setting the tone for service standards and culture
• Managing daily operations including check-in/out, concierge, guest requests, and service recovery
• Ensuring seamless coordination with Housekeeping, F&B, and wider hotel operations
• Driving attention to detail across all guest touchpoints
• Training, coaching, and developing a tight-knit, service-driven team
• Supporting revenue and commercial outcomes through upselling and guest engagement

What We’re Looking For

This role suits someone who thrives in a luxury hotel environment, where service is intuitive, not scripted.

You will bring:

• Proven experience in a luxury hotel Front Office / Guest Services leadership role
• Minimum 2 years’ experience at Front Office Duty Manager level or above, with exposure to Front Office administration or alternatively an NZ registered level 4 qualification.
• Strong presence and confidence in guest interaction
• A natural ability to build rapport with high-value and international guests
• Excellent organisational skills with the ability to lead from the front
• A sharp eye for detail and a passion for creating memorable experiences
• Flexibility to work across a 7-day rotating roster, including evenings and weekends

Why Join Eichardt’s

• Work within one of New Zealand’s most recognised luxury hospitality brands
• Be part of a small, high-performing team where your impact is visible daily
• Opportunity to shape service culture in a new chapter
• Competitive salary aligned with experience
• Career growth within a premium hospitality environment

The Difference

At Eichardt’s, we don’t just check guests in — we host.

If you are passionate about delivering refined, intuitive service and want to lead a team where every detail matters, we would love to hear from you.