Front Office Manager

Overview

Join our dynamic hospitality team as a Front Office Manager, where you'll lead the front desk operations with energy and enthusiasm! This pivotal role involves overseeing guest check-in and check-out processes, managing reservations, and ensuring exceptional guest experiences. Your leadership will set the tone for a welcoming environment, driving customer satisfaction and operational excellence. If you thrive in fast-paced settings and have a passion for hospitality management, this is your opportunity to shine and make a meaningful impact on our guests’ stay.

Responsibilities

• Supervise daily front desk activities, ensuring smooth check-in and check-out procedures while maintaining high standards of customer service.
• Manage reservations using property management systems (PMS) such as OPERA or similar platforms, optimizing room allocations and guest preferences.
• Lead and train front desk staff in hospitality best practices, phone etiquette, and guest relations to foster a positive team environment.
• Handle guest inquiries, complaints, and special requests promptly and professionally, demonstrating excellent customer service problem-solving skills.
• Oversee night audit procedures to reconcile daily financial transactions accurately and efficiently.
• Ensure compliance with hotel emergency procedures and safety protocols to guarantee guest safety at all times.
• Collaborate with other departments to ensure seamless communication and delivery of guest services, including concierge, housekeeping, and maintenance.

Skills

• Proven experience in hospitality management or hotel operations with a strong background in front desk functions.
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world.
• Proficiency in hospitality reservation systems such as OPERA or property management systems (PMS).
• Exceptional customer service skills with a focus on guest relations, client communication, and problem-solving.
• Knowledge of hotel emergency procedures, night audit processes, and resort experience is highly desirable.
• Strong phone communication skills coupled with excellent phone etiquette to handle inquiries professionally.
• Ability to manage multiple priorities efficiently while maintaining a positive attitude in a fast-paced environment.

Join us to lead our front office team with energy, professionalism, and a passion for creating memorable guest experiences!

Pay: $50,000.00 - $60,000.00 per year

Work Location: In person