Front Office Manager

Front Office Manager

Front Office / Hotel Operations

Employment Type

Full-Time

Experience

2–5 years of experience in hotel operations or front office management

Job Summary

We are looking for an experienced and customer-focused Hotel Duty Manager to oversee the smooth day-to-day operations of the hotel during assigned shifts. The Duty Manager will coordinate with all departments, handle guest concerns, ensure service standards are maintained, and take responsibility for operational decisions in the absence of senior management.

Key Responsibilities

1. Hotel Operations

• Supervise daily hotel operations during the assigned shift.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments.
• Ensure all departments follow hotel SOPs and service standards.
• Monitor room availability, occupancy, arrivals, departures, and VIP guests.
• Conduct regular property inspections to ensure cleanliness, safety, and operational standards.

2. Guest Relations

• Welcome and interact with guests to ensure a positive experience.
• Handle guest complaints, requests, and service recovery professionally.
• Resolve operational issues promptly and escalate major concerns when required.
• Follow up on guest feedback and ensure corrective action is taken.

3. Team Supervision

• Supervise and guide hotel staff during the assigned shift.
• Allocate duties and ensure adequate manpower coverage.
• Conduct shift briefings and communicate important operational updates.
• Monitor staff performance, grooming, attendance, and discipline.
• Support team members in handling difficult guest situations.

4. Front Office & Revenue Support

• Monitor check-in and check-out procedures.
• Ensure accurate room status and coordination between Front Office and Housekeeping.
• Monitor room upgrades, complimentary services, discounts, and special requests as per hotel policy.
• Assist in maximizing room occupancy and revenue opportunities.

5. Safety & Security

• Ensure hotel safety and security procedures are followed.
• Respond promptly to emergencies, incidents, and medical situations.
• Coordinate with Security and Engineering teams when required.
• Maintain proper incident reports and shift records.

6. Administration & Reporting

• Maintain accurate shift handover and daily operational reports.
• Record guest complaints, incidents, maintenance issues, and follow-up actions.
• Ensure proper cash-handling and billing procedures where applicable.
• Communicate important information clearly during shift handovers.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent guest-handling and problem-solving abilities.
• Leadership and team-management skills.
• Ability to work under pressure and make quick decisions.
• Good knowledge of hotel operations and Front Office procedures.
• Strong coordination skills across multiple departments.
• Professional appearance and positive attitude.
• Basic knowledge of hotel PMS and MS Office.

Education

Degree/Diploma in Hotel Management, Hospitality Management, or a related field.

Preferred Candidate

• Previous experience as a Duty Manager, Assistant Front Office Manager, Front Office Supervisor, or similar role.
• Experience in handling VIP guests and guest complaints.
• Flexible to work in shifts, including weekends and holidays.

Benefits:

• Provident Fund

Work Location: In person

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person