Front Office Manager

1. Guest Service Management

• Ensure smooth and professional guest check-in and check-out.
• Handle VIP guests, special requests, and guest complaints.
• Maintain high levels of guest satisfaction and service quality.
• Monitor guest feedback and take corrective actions.

2. Team Supervision

• Lead, train, and motivate front office staff.
• Prepare staff duty rosters and manage attendance.
• Conduct performance evaluations and coaching sessions.
• Ensure staff follow grooming and service standards.

3. Front Desk Operations

• Oversee reservations, room allocations, and room inventory.
• Coordinate with Housekeeping and Maintenance for room readiness.
• Monitor daily arrivals, departures, and occupancy levels.
• Ensure adherence to hotel policies and SOPs.

4. Revenue and Financial Control

• Maximize room revenue through effective room sales and upselling.
• Monitor daily revenue reports and room status reports.
• Ensure accurate billing and payment processing.
• Verify cash handling procedures and night audit reports.

5. Coordination with Other Departments

• Work closely with Housekeeping, Sales, Reservations, Accounts, and Security.
• Ensure smooth communication regarding guest requirements and operational issues.
• Participate in daily briefing and management meetings.

6. Compliance and Safety

• Ensure compliance with hotel policies, local regulations, and safety procedures.
• Maintain guest records and confidentiality.
• Handle emergency situations and guest incidents professionally

Pay: ₹50,000.00 - ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Work Location: In person