Front Office Manager

"A story that stays with you”

At Fable, we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!

The world is yours to explore, so join us today to start an adventure of a lifetime!

About the Role:

Fable Dunedin Hotel is an award-winning luxury hotel in the heart of Dunedin Central. There is now an excellent opportunity for a Front Office Manager to join our team and lead the Front Office operations.

You will be an enthusiastic and motivated person with a strong Front Office / Duty Manager background. Communication is the key so we are looking for somebody with excellent written and oral communication skills with an ability to have a high guest interaction impact whilst maintaining standard Front Office policies and procedures.

Responsibilities Include:

• Full responsibility and management of the Front Office team including Duty Managers, Night Audit, and Reception
• Working closely with the Operations Manager and General Manager to meet targets
• Implementing SOP's and driving guest services to ensure the Fable Luxury experience is delivered to our guests
• Duty Manager shifts
• AR and Banking Monitoring to ensure ledgers are up to date
• Managing rosters and timesheets for the Front Office Department
• Responsible for the recruitment, onboarding, and training of Front Office staff as well as nurturing a positive team culture
• Support the overall operational oversight of the hotel, ensuring seamless day-to-day operations across departments

Requirements:

• 3 years’ of relevant experience in a 5-star hotel environment preferably
• Qualification in hospitality or tourism is a plus
• Experience in budgeting and rostering
• Solid people leadership experience
• Excellent communicator with proven success in complaint resolution
• Knowledge of Opera and Opera Cloud would be an advantage
• Good understanding of the legislation regarding of the current Health & Safety, Fire Safety, NZ Employment laws
• Immaculate personal presentation and grooming standards
• The flexibility to work across AM and PM shifts, including weekends and public holidays
• Manager's Certificate essential
• Full NZ Driver's License
• Current eligibility to work in New Zealand

What we offer at Fable Hotels:

• Paid Birthday Off
• Endless career and growth opportunities
• Fantastic rewards and recognition initiatives
• Free access to hundreds of online Hospitality courses
• A variety of amazing corporate discounts

Sound like a good fit? We’d love to talk to you!

To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.