Front Office Manager

Office Manager – Home Health Agency (South Miami)

We are seeking a bilingual (English/Spanish) Office Manager to support the daily operations of our home health agency in South Miami. Responsibilities include managing patient and employee records in Axxess EHR, scheduling nurses and HHAs, coordinating patient intake, and handling incoming calls and emails related to referrals and general inquiries. The role also involves organizing and maintaining confidential patient and employee files in accordance with HIPAA guidelines.

Requirements:

• Fluent in both English and Spanish (required — most nursing staff communicate primarily in Spanish)
• Experience with Axxess or similar home health EHR systems preferred
• Strong organizational and multitasking skills
• Excellent phone and email communication skills
• Must pass a background check (clean record required due to access to sensitive patient data)
• Prior experience in home health, healthcare administration, or a medical office setting is a plus

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers various inquiries by telephone, greet the public entering the office, take telephone messages, and furnish general information to the public. Directs customers to appropriate program personnel.
• Copies, addresses and mails Nurse's notes, physicians orders, and related information to the appropriate agencies and individuals.
• Assists in opening, closing and filing of confidential client health records and charts. Also assists in maintaining the client index file as needed.
• Originate correspondence, prepares reports and statistical data from rough draft, and creates forms as needed by staff. Operates all office equipment.
• Maintains a courteous relationship with the public and other departments
• Exercises good judgment in answering questions in the absence of appropriate personnel.
• Prepares vouchers for issuance to clients, purchases medical forms and office supplies as indicated by the needs of the staff, and issues vouchers to various companies. Orders medical supplies as indicated by the nursing staff in the absence of the Director. Accepts, prices, and stores all supplies upon receipt of orders.
• Maintains security and confidentiality of all reports, records, and files. Updates files on an ongoing basis to improve filing systems for administrative and public information.

Tipo de puesto: Tiempo completo

Sueldo: $17.50 - $25.00 la hora

Lugar de trabajo: Empleo presencial