Front Office Manager

Front Office Manager

Company: BLR Brewing Co.

Location: Bengaluru

Employment Type: Full-time

Job Summary

BLR Brewing Co. is looking for an experienced and customer-focused Front Office Manager to oversee front-of-house operations and ensure a seamless, welcoming experience for every guest. The ideal candidate should have strong leadership, communication, and guest-handling skills with a good understanding of hospitality operations.

Key Responsibilities

* Manage day-to-day front office and guest relations operations.

* Lead and supervise the front office/host team.

* Ensure smooth guest seating, reservations, table allocation, and waiting-list management.

* Welcome and engage with guests while maintaining high service standards.

* Handle guest queries, feedback, and complaints professionally.

* Coordinate with the Restaurant, Bar, Kitchen, and Operations teams for smooth service.

* Monitor reservations and ensure accurate guest information and preferences are maintained.

* Manage peak-hour guest flow and ensure efficient table turnover.

* Train and mentor the front office team on service standards and guest handling.

* Maintain professional grooming and hospitality standards across the team.

* Prepare and monitor daily operational reports where required.

* Ensure company SOPs and service standards are consistently followed.

Requirements

* 2–5 years of experience in front office, guest relations, hostess management, or restaurant operations.

* Previous experience in a restaurant, bar, brewery, hotel, or premium hospitality environment is preferred.

* Strong communication and interpersonal skills.

* Excellent guest-handling and problem-solving abilities.

* Good leadership and team-management skills.

* Ability to work effectively in a fast-paced hospitality environment.

* Professional appearance and positive attitude.

* Willingness to work flexible shifts, weekends, and holidays.

What We’re Looking For

* Guest-centric approach with a strong service mindset.

* Confident and polished communication.

* Strong organizational and multitasking skills.

* Ability to handle high-volume operations calmly and efficiently.

* A proactive team player with excellent attention to detail.

Interested candidates can share their CV at: [email protected]

Note: Candidates must be available for a face-to-face interview in Bengaluru and are requested to apply only if they can attend the interview in person.

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person