Front Office Manager

Front Office Manager: Indira Nikunj Rubystone Hotel

The Front Office Manager leads the hotel's front desk, reception, concierge, reservations and guest services. They set the tone for every guest's first and last impression of Indira Nikunj Rubystone. The role combines warm, professional hospitality with operational discipline, so that arrivals, stays and departures are smooth and every guest feels valued.

Reports to: General Manager

Key Responsibilities

Guest Experience

• Greet and assist VIPs, repeat guests and groups, ensuring personalised service throughout their stay
• Handle guest complaints and feedback promptly and professionally, turning issues into positive outcomes
• Monitor guest satisfaction scores and online reviews, and act on the findings

Front Office Operations

• Oversee check-in and check-out, room assignments, upgrades and key control
• Ensure accurate handling of reservations, room inventory and guest records in the PMS
• Coordinate closely with Housekeeping, Reservations, F&B, Engineering and Security for seamless service
• Manage cash handling, billing accuracy, foreign exchange procedures and night audit reports
• Ensure compliance with statutory requirements, including C-Form registration for foreign guests, ID verification and police reporting

Revenue and Room Management

• Maximise room revenue through upselling, upgrades and effective inventory control
• Work with Sales and Revenue teams on forecasts, occupancy planning and rate management
• Monitor daily arrivals, departures and occupancy, and plan staffing accordingly

Team Leadership

• Prepare duty rosters, allocate tasks and supervise daily shift operations
• Recruit, train, coach and appraise front office staff
• Conduct regular briefings and training on service standards, grooming and SOPs
• Build a positive, accountable and guest-focused team culture

Standards and Safety

• Maintain hotel SOPs, brand standards and grooming policies
• Keep the lobby and front desk area clean, organised and welcoming
• Follow emergency, fire safety and security procedures, and ensure staff are trained in them

Qualifications and Experience

• Bachelor's degree or diploma in Hotel Management or a related field
• 1-2 years of hotel experience, in a supervisory or managerial front office role
• Proficiency in MS Office
• Strong knowledge of reservations, revenue basics and guest relations

Skills and Attributes

• Excellent communication in English and Hindi; knowledge of additional languages is an advantage
• Strong leadership, problem-solving and decision-making skills
• Calm and composed under pressure, with a service-first attitude
• Well-groomed and presentable, with a warm personality
• Flexibility to work shifts, weekends and holidays

Why Join Us

Rubystone offers the chance to lead a key department in a growing hotel, with opportunities for professional development and career advancement in a supportive team environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person