FRONT OFFICE MANAGER

We are seeking an executive, detail-oriented, and highly welcoming Front Office Manager to lead our front-of-house team. In this role, you will be responsible for managing day-to-day operations, mentoring front desk supervisors and agents, and setting the standard for guest satisfaction. You will collaborate closely with Housekeeping, Revenue Management, and Security to maximize hotel occupancy, drive loyalty program sign-ups, and ensure every guest receives impeccable service from arrival to departure.

Guest Experience & OperationsLeadership & Team DevelopmentFinancials & AdministrationOversee arrivals, departures**, and VIP greetings to guarantee a flawless check-in/out process.**

• Resolve escalated guest complaints and review guest feedback scores to implement service improvements.
• Ensure seamless communication between the Front Desk, Housekeeping, and Maintenance regarding room status.Recruit, train, schedule, and mentor all front office personnel (receptionists, concierge, night audit).
• Conduct regular performance reviews and build a culture of professional growth.
• Empower staff to handle guest issues independently and drive brand loyalty updates**.**

Monitor and manage daily room inventory, upsell programs, and revenue maximization strategies.

• Supervise the night audit process and ensure accurate daily financial reporting.
• Establish and monitor the department's annual budget, labor costs, and operational expenses.

Pay: From QAR1,500.00 per month

Work Location: In person