Front Office Manager

4. Front Office Agent

Title: Front Office Agent – Guest Experience | Full-Time

Company: Hotel

Location: Ludhiana

About the Role:

You are the first face and the last impression. We need a dynamic, polished Front Office Agent who can handle a check-in rush with a calm smile and a sold-out night with grace. If you are a people-person who thrives under pressure, this is your stage.

What You’ll Do:

• Check guests in/out efficiently using [PMS Name, e.g., Opera].

• Handle reservations, cancellations, and room assignments.

• Resolve guest complaints with empathy and quick thinking.

• Coordinate with housekeeping and maintenance for room status.

• Balance cash drawer and run end-of-shift reports.

What We Require:

• 2+ years of front desk experience in a hotel (brand experience preferred).

• Proficiency in hotel PMS software and Microsoft Office.

• Excellent verbal and written English; second language preferred.

• Ability to multitask and remain composed during high volume.

• Flexible schedule including overnight shifts.

Why Join Us?

Career growth opportunities, travel discounts, and a front-office team that feels like family.

Pay: ₹16,665.36 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person