Front Office Manager

Job Title: Hotel Front Office Manager
Location: Mount Olive, North Carolina, United States
Employment Type: Full-time

Job Brief:
We are seeking a professional and customer-focused Hotel Front Office Manager to lead our front desk team and ensure outstanding guest experiences. As the face of our hotel, you will oversee daily operations including check-in/check-out processes, reservations, and guest service. The ideal candidate thrives in a fast-paced hospitality environment, demonstrates strong leadership skills, and has a passion for delivering exceptional service.

Key Responsibilities:

• Supervise, train, and mentor front desk staff to ensure high standards of service.
• Oversee guest check-ins, check-outs, reservations, and inquiries efficiently.
• Handle and resolve guest complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure rooms are ready and guests’ needs are met.
• Maintain accurate records of bookings, occupancy, and financial transactions.
• Monitor front desk operations to ensure compliance with hotel policies and procedures.
• Prepare reports on daily operations, occupancy, and guest satisfaction metrics.
• Manage department schedules and ensure appropriate staffing levels.
• Implement strategies to enhance guest satisfaction and promote hotel reputation.

Qualifications:

• Minimum of 2 years’ experience in front office operations or hospitality management; prior experience as a Front Desk Supervisor, Assistant Front Office Manager, or similar role preferred.
• Strong knowledge of hotel management software and reservation systems.
• Excellent leadership, organizational, problem-solving, and communication skills.
• Ability to multitask and work effectively under pressure.
• Customer service-oriented mindset with attention to detail.
• Additional language skills are a plus.

Additional Information:

• Reports to the Hotel General Manager

Pay: $18.00 - $22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person