Front Office Manager

FRONT OFFICE MANAGER

The House of MG, Ahmedabad

Position Summary

The Front Office Manager will be responsible for managing the complete Front Office operation and ensuring an exceptional guest experience. The role will lead the Front Office team, maintain service standards, optimize room revenue, manage guest relations, and coordinate closely with Housekeeping, Reservations, Revenue and other departments.

Key Responsibilities

• Manage day-to-day Front Office and Reception operations, ensuring high standards of service and guest satisfaction.
• Ensure smooth check-in, check-out, room allocation, VIP handling and guest requests.
• Monitor room availability, room blocking and special requests in coordination with Reservations and Revenue.
• Drive room revenue and occupancy through effective coordination on room availability, OTA/GDS channels and online packages.
• Monitor and maintain OTA, GDS and hotel website information, ensuring rates, availability and packages are updated.
• Build strong relationships with guests, corporate clients and travel/OTA partners.
• Handle guest complaints and feedback professionally and ensure timely resolution and service recovery.
• Monitor guest reviews and online feedback, identify recurring issues and initiate corrective action.
• Coordinate closely with Housekeeping, Engineering, Reservations and other departments for smooth Rooms Division operations.
• Conduct daily briefings and ensure effective communication and handover within the Front Office team.
• Prepare duty rosters, leave schedules and manpower plans for the Front Office department.
• Recruit, train, coach and develop team members on SOPs, service excellence, guest handling and hotel standards.
• Monitor team performance and provide regular feedback, coaching and performance inputs.
• Ensure compliance with hotel policies, SOPs, safety, hygiene, fire and security standards.
• Maintain Front Office records, logbooks and operational reports accurately.
• Participate in Rooms Division and departmental meetings and contribute to operational improvements.
• Control departmental expenses and ensure effective utilization of manpower and resources.
• Perform other responsibilities assigned by the General Manager.

Reporting Structure

Reports to: General Manager
Team Managed: Front Office / Reception Team

Qualifications & Experience

• Bachelor’s degree, preferably in Hotel Management or Hospitality.
• 3–5 years of relevant Front Office experience, preferably in a boutique, luxury or upscale hotel.
• Experience as Front Office Supervisor / Assistant Front Office Manager / Front Office Manager will be preferred.
• Strong knowledge of Front Office operations, PMS, OTA/GDS, room revenue and guest relations.

Key Skills & Attributes

• Excellent guest handling and communication skills
• Strong leadership and team-management capability
• Good understanding of room revenue and yield management
• Problem-solving and conflict-resolution skills
• Strong coordination and interpersonal skills
• Computer/PMS proficiency
• Customer-focused and results-oriented
• Highly organized, systematic and detail-oriented
• Professional appearance and positive attitude
• Ability to work in a hands-on boutique hospitality environment

Email to send CV : [email protected]

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person