Front Office Manager

Job Summary

We are seeking an energetic and highly organized Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, manage guest relations, and ensure smooth hotel operations. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. The ideal candidate will possess strong hospitality management skills, be multilingual or bilingual, and have experience with property management systems such as OPERA. Your proactive approach to customer service and problem-solving will drive the success of our front office team.

Duties

• Supervise and coordinate all front desk activities, including check-in/check-out procedures, reservations, and guest inquiries
• Lead the night audit process to ensure accurate financial reporting and reconciliation
• Manage guest relations by addressing concerns promptly, providing personalized service, and enhancing overall guest satisfaction
• Oversee the use of hospitality reservation systems and property management systems (PMS) like OPERA to streamline operations
• Train and mentor front desk staff on customer service standards, phone etiquette, hotel emergency procedures, and hotel management protocols
• Handle client communication via phone and in person with professionalism, clarity, and hospitality expertise
• Ensure adherence to hotel policies, safety standards, and emergency procedures while maintaining a welcoming environment

Qualifications

• Proven experience in hospitality management or hotel front office operations with a strong background in customer service
• Familiarity with property management systems (PMS), particularly OPERA or similar platforms
• Multilingual or bilingual abilities to serve diverse guests effectively
• Excellent communication skills, including phone communication and phone etiquette
• Strong problem-solving skills with a focus on customer service excellence and guest relations
• Knowledge of hotel emergency procedures and night audit processes
• Previous resort or hotel experience preferred, especially within hospitality environments that emphasize guest services and resort amenities

Join us to lead a dynamic front office team dedicated to creating memorable guest experiences! We value energetic professionals who thrive in fast-paced environments and are passionate about delivering top-tier hospitality. All roles are paid positions committed to fostering a positive work environment where your skills make a difference.

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Health insurance

Work Location: In person