Front Office Manager

• Manage and oversee the daily operations of the Front Office Department to ensure efficient service delivery and exceptional guest experiences;
• Ensure smooth check-in, check-out, reservations, cashiering, and buggy arrangements in accordance with company standards;
• Monitor room inventory, occupancy, and room allocation to maximise operational efficiency and revenue;
• Handle guest enquiries, requests, complaints, and service recovery in a professional and timely manner;
• Lead, supervise, coach, and develop the Front Office team to achieve departmental objectives and maintain service excellence;
• Prepare staff duty rosters and ensure adequate manpower planning;
• Manage departmental budgets, control operating expenses, and monitor departmental performance;
• Ensure compliance with company policies, SOPs, statutory requirements, and safety standards;
• Coordinate with other departments to ensure smooth resort operations;
• Perform any other duties as assigned by Management.

Job Specification

• Minimum 5 years of Front Office experience, including at least 2 years in a managerial role;
• Resort experience will be an added advantage;
• Strong knowledge of Front Office operations, reservations, cashiering, room management, and hospitality service standards;
• Proficient in IDB System will be an added advantage;
• Knowledge of budgeting, cost control, and operational reporting;
• Strong leadership, communication, customer service, problem-solving, and organisational skills;
• Service-oriented, professional, and able to work under pressure;
• Willing to work shifts, weekends, and public holidays.