Front Office Manager

Roles & Responsibilities:

• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluate the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the incoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel’s commitment to hospitality.
• Prepare performance reports related to the front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance etc.
• Monitor high-balance guests and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Monitor all V.I.P.’s special guests and requests.
• Maintain the required pars level of all front office and stationery supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.

Keys & Skills:

• Leadership skills to supervise front office staff, ensuring smooth coordination of daily operations.
• Exceptional customer service skills to address guests’ needs and complaints, maintaining high satisfaction levels.
• Strong communication and interpersonal skills to interact with guests, staff, and management effectively.
• Organizational skills to manage tasks such as check-ins, check-outs, room assignments, and handling guest inquiries.
• Proficiency in front office software systems and other technological tools, for efficient management and coordination.
• Problem-solving skills to handle unexpected situations or conflicts and find effective solutions swiftly.
• Time-management skills to prioritize tasks efficiently ensuring a smooth flow of operations.
• Attention to detail in handling administrative tasks, maintaining records, and managing financial transactions.

Pay: ₹12,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person