Front Office Manager

About the role

The Front Office Manager oversees and provides management support of the Front Office Department, the administration function of the department and ensuring the Front Office is well managed and functioning in accordance with St. Giles philosophy, performance and quality standards.

Key responsibilities

• Evaluate needs and ensure that the yearly capital expenditure requirement is accurate; compile needs and wants
• Involve in procuring and implementation of items within the department
• Communicate budgetary goals and objectives to entire team
• Review departmental profit and loss performance; maintain or improve level of productivity and cost efficiency within the department based on budget and forecast
• Provide directions in line with departmental and management's objectives
• Ensure integrity and confidentiality of information is upheld at all times
• Conduct performance reviews on a regular basis
• Ensure standards are maintained and delivered; suggest enhancements where possible
• Prioritize guest satisfaction in line with the best interest of the hotel
• Develop systems and procedures for the accurate maintenance of database

About you

• Demonstrate collaboration and ability to plan and prioritize work to achieve targets and deadlines
• Effectively support and supervise other members of the department to achieve business results
• Communicate effectively and professionally
• Anticipate and exceed the needs of customers and colleagues
• Use own initiative and good judgement to solve problems in a calm and efficient way
• Conduct business honestly and fairly; keep sensitive information confidential
• Prioritize workload effectively and be organized and structured at work
• Display a positive attitude, even under pressure
• Committed to meeting and exceeding all performance standards and targets
• Competent user of available equipment and automation tools