Front Office Manager

Job Description – Front Desk Executive (Hotel Line)

Position: Front Desk Executive
Industry: Hotel / Hospitality
Department: Front Office
Experience: 0–3 Years
Employment Type: Full-Time
Location: Mohali

Job Responsibilities:

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and booking inquiries.
• Verify guest details and maintain accurate records in the hotel system.
• Handle guest requests, queries, and complaints professionally and ensure timely resolution.
• Coordinate with housekeeping, maintenance, food & beverage, and other departments for smooth guest services.
• Handle telephone calls, emails, and guest correspondence.
• Provide information about hotel facilities, services, room rates, and local attractions.
• Maintain proper records of room occupancy, guest information, payments, and daily transactions.
• Handle cash, card payments, and other billing-related activities as required.
• Prepare daily front-office reports and handover details.
• Ensure the reception/front desk area is clean, organized, and presentable.
• Follow hotel policies, safety procedures, and service standards.
• Maintain guest confidentiality and ensure a high level of customer satisfaction.

Required Skills:

• Excellent communication and interpersonal skills.
• Pleasant personality and professional grooming.
• Good customer service and problem-solving skills.
• Basic computer knowledge and familiarity with hotel management software is preferred.
• Ability to handle guests calmly and professionally.
• Good English and Hindi communication skills.
• Ability to work in shifts, including weekends and holidays.
• Strong attention to detail and ability to multitask.

Qualification & Experience:

• Minimum 12th pass / Graduate.
• Diploma/Degree in Hotel Management or Hospitality will be preferred.
• Freshers can apply.
• Prior experience in a hotel, resort, hospitality, airline, or customer-service role will be an advantage.

Key Competencies:

• Guest Relations
• Front Office Operations
• Communication Skills
• Customer Service
• Reservation Handling
• Complaint Resolution
• Billing & Cash Handling
• Professional Grooming
• Team Coordination

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Life insurance

Work Location: In person