Front Office Manager

Job Summary

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and elevate guest experiences. In this pivotal role, you will oversee daily front office activities, ensure seamless guest services, and maintain high standards of hospitality excellence. Your leadership will foster a welcoming environment for guests and a motivated team committed to delivering exceptional service. The ideal candidate is passionate about hospitality management, fluent in multiple languages, and possesses strong customer service skills to create memorable stays for all visitors.

Duties

• Supervise and coordinate all front desk operations, including check-in/check-out procedures and guest inquiries
• Lead and motivate the front office team to deliver outstanding customer service with professionalism and enthusiasm
• Manage reservations using property management systems (PMS) such as FOSSE or similar platforms, ensuring accuracy and efficiency
• Handle guest complaints and resolve issues promptly through effective customer service problem-solving techniques
• Oversee phone communication using multi-line phone systems, maintaining excellent phone etiquette and clear client communication
• Implement hotel emergency procedures to ensure guest safety and operational continuity during unforeseen incidents
• Conduct night audits to reconcile daily financial transactions, ensuring accuracy in billing and reporting

Requirements

• Proven experience in hotel management or front office supervision within a hospitality environment, preferably with resort experience
• Strong knowledge of hospitality reservation systems such as OPERA or equivalent property management systems (PMS)
• Exceptional customer service skills with a focus on guest relations and problem resolution
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Familiarity with hotel emergency procedures, guest services, and front desk operations including night audit processes
• Excellent communication skills, both verbal and written, with proficiency in phone communication and multi-line phone systems
• Ability to manage multiple tasks efficiently while maintaining a positive attitude under pressure
• Previous experience working with hotel management software, property management systems (PMS), and resort-specific operations is preferred

Join us as a Front Office Manager to lead our front desk team in creating extraordinary guest experiences! Your expertise will drive operational excellence while fostering a warm, welcoming environment that keeps guests coming back. We value energetic leaders who thrive on delivering top-tier hospitality services and are eager to make a positive impact every day.

Pay: From $52,000.00 per year

Work Location: In person