Front Office Manager

Job Overview
We are seeking a highly organized and customer-focused Front Office Manager to oversee the daily operations of our hospitality establishment. The ideal candidate will possess strong leadership skills, exceptional guest service abilities, and a thorough understanding of hotel management. This role is vital in ensuring seamless front desk operations, guest satisfaction, and efficient team coordination. Experience in hospitality management and multilingual communication skills are highly valued to enhance guest relations and operational effectiveness.

Responsibilities

• Manage front desk operations, including check-in/check-out procedures and guest inquiries
• Supervise front desk staff, providing training and support to ensure excellent customer service
• Handle guest complaints and resolve issues promptly to maintain high satisfaction levels
• Oversee reservation systems, ensuring accuracy and efficiency in booking processes
• Coordinate with Director of Operations, Housekeeping, & Maintenance, and other departments to ensure smooth hotel operations
• Conduct night audits and ensure proper cash handling and reporting procedures are followed
• Maintain professional phone etiquette while managing multi-line phone systems
• Assist with guest relations initiatives to promote positive experiences for all visitors
• Ensure compliance with hotel policies, safety standards, and hospitality regulations

Experience

• OPERA PMS ****MUST HAVE EXPERIENCE****
• Proven experience in hotel management or front desk operations within the hospitality industry
• Strong background in guest services, customer relations, and hospitality management principles
• Bilingual or multilingual skills are preferred to effectively communicate with diverse guests
• Experience with night audit procedures and multi-line phone systems is advantageous
• Prior experience working in resort or hotel environments is highly preferred
• Demonstrated ability to lead a team, manage multiple tasks efficiently, and maintain professionalism under pressure

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person