Front Office Manager

Front Office Manager – Hotel Industry

*Job Location:* Sivakasi

*Experience:* 1–3 Years

*Industry:* Hotel / Hospitality

Job Responsibilities:

* Handle *guest check-in and check-out* procedures efficiently.

* Welcome guests and provide professional and courteous service.

* Manage *room reservations, bookings, cancellations, and modifications*.

* Handle guest queries, requests, and complaints and coordinate with relevant departments.

* Maintain accurate guest records and front office documentation.

* Coordinate with *Housekeeping, F&B, Maintenance, and other hotel departments* for smooth operations.

* Handle cash, billing, invoices, and payment collection as required.

* Manage and update hotel bookings through *OTA platforms* such as *Booking.com, Agoda, MakeMyTrip, Goibibo, Expedia*, etc.

* Monitor OTA reservations, room availability, rates, cancellations, and guest reviews.

* Ensure OTA bookings are properly updated in the hotel's reservation/PMS system.

* Assist in improving online guest satisfaction and maintaining good ratings/reviews.

* Prepare daily front office reports and maintain occupancy and reservation records.

Requirements:

* Any Degree / Diploma in Hotel Management or Hospitality preferred.

* 1–3 years of experience in *Front Office / Hotel Operations*.

* Good knowledge of *OTA platforms and online hotel bookings*.

* Knowledge of *Hotel PMS / Reservation Software* is an added advantage.

* Good communication and interpersonal skills.

* Basic computer knowledge.

* Customer-service oriented with a professional attitude.

* Ability to work in *rotational shifts*, including weekends and holidays.

* Knowledge of English is required; additional languages are an advantage.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Food provided

Work Location: In person