Front Office Manager

Hotel Casiana & Events Center, managed by La Vie Hotels & Resorts, is seeking a passionate, service-driven, and results-oriented Front Office Manager to lead and elevate our Front Office operations.

As part of the La Vie Hotels & Resorts portfolio, you will join a dynamic and fast-growing independent hotel management company with a presence across Australia, Asia, and the Indian Ocean. Guided by the values of Passion, Commitment, and Inspiration, we are dedicated to delivering exceptional guest experiences while empowering our people through career growth opportunities, continuous learning, and a collaborative culture.

The Front Office Manager is a key leadership role responsible for ensuring seamless guest experiences, driving operational excellence, maximizing revenue opportunities, and developing a high-performing Front Office team. This role is ideal for a hospitality professional who thrives in a fast-paced environment, leads by example, and is committed to creating memorable guest experiences while fostering a culture of service excellence and continuous improvement.

JOB SUMMARY:

Responsible for the effective management of Front Office operations, ensuring that all team members are knowledgeable about operational procedures, comply with Front Office policies and standards, and are equipped to handle guest concerns effectively. The role must consistently demonstrate a sales-oriented mindset, exceptional guest service, and a willingness to go beyond the call of duty when necessary. The role also involves monitoring Front Office finances, maintaining an accurate guest database, and ensuring operational effectiveness while upholding the standards and values of Hotel Casiana & Events Center and La Vie Hotels & Resorts.

MAIN RESPONSIBILITIES:

Front Office Operations & Guest Experience

• Lead and oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences from arrival through departure.
• Ensure compliance with La Vie Hotels & Resorts and Hotel Casiana standards, policies, procedures, and service expectations.
• Champion a culture of exceptional guest service by proactively anticipating guest needs and resolving concerns promptly and professionally.
• Monitor guest feedback, online reviews, and satisfaction scores, implementing action plans to continuously improve guest experiences.
• Ensure VIP guests, long-stay guests, and special arrivals are properly coordinated, recognized, and provided with personalized experiences.
• Maintain effective room inventory management and ensure all arrivals are appropriately pre-blocked in coordination with Housekeeping and Reservations.
• Collaborate closely with Housekeeping, Engineering, Food & Beverage, Sales, and other departments to ensure smooth hotel operations and guest satisfaction.
• Conduct regular inspections of guest areas and Front Office operations to uphold property standards and identify opportunities for improvement.
• Ensure strict adherence to safety, security, privacy, and key control procedures.

Revenue Management & Financial Performance

• Drive room revenue through effective inventory management, upselling initiatives, and rate awareness.
• Work closely with Revenue Management and Reservations teams to optimize occupancy, average daily rate (ADR), and overall room revenue performance.
• Monitor Front Office financial performance, including cash handling, floats, rebates, allowances, paid-outs, and credit transactions.
• Ensure all financial transactions are processed accurately and in compliance with company policies and internal controls.
• Maximize revenue opportunities while maintaining a guest-centric approach to service delivery.
• Contribute to the preparation and monitoring of departmental budgets and cost-control initiatives.

Leadership, Talent Development & Culture

• Provide visible, hands-on leadership and foster a positive, accountable, and inclusive workplace culture.
• Recruit, onboard, train, coach, and develop Front Office team members to achieve operational excellence and career growth.
• Conduct regular performance discussions, coaching sessions, and annual performance evaluations.
• Identify high-potential employees and support succession planning initiatives within the department.
• Ensure team members understand and embody the values of La Vie Hotels & Resorts: Passion, Commitment, and Inspiration.
• Promote employee engagement, teamwork, recognition, and open communication across all levels of the department.
• Develop and implement training plans to strengthen technical skills, service delivery, leadership capabilities, and product knowledge.
• Lead by example and inspire a high-performing culture focused on guest satisfaction, financial success, and continuous improvement.

Compliance, Quality Assurance & Risk Management

• Ensure compliance with all hotel policies, brand standards, labor laws, health and safety regulations, and data privacy requirements.
• Maintain accurate records, reports, and documentation related to Front Office operations.
• Regularly review operational procedures and implement improvements to enhance efficiency and service quality.
• Monitor adherence to cash handling, audit, and control procedures to minimize operational risks.
• Ensure all team members are knowledgeable about emergency procedures, crisis management protocols, and security guidelines.

Strategic & Administrative Responsibilities

• Prepare and analyze operational reports, forecasts, productivity metrics, and guest service trends.
• Review Front Office logbooks, daily reports, and shift handovers to ensure effective communication and follow-through.
• Participate in Management Committee meetings and contribute to strategic discussions affecting hotel performance and guest experience.
• Support hotel initiatives, projects, and business objectives aligned with the vision and growth strategy of Hotel Casiana & Events Center and La Vie Hotels & Resorts.
• Perform other duties and responsibilities as assigned by Management.

If you are a passionate hospitality leader who is ready to inspire teams, create exceptional guest experiences, and contribute to the continued success of Hotel Casiana & Events Center, we would love to hear from you. Join us and be part of a growing organization where your passion, commitment, and leadership can make a meaningful impact.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Tagaytay City, Cavite: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Tagaytay City, Cavite (Preferred)

Work Location: In person