Front Office Manager

Job Summary

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, manage guest services, and ensure smooth communication across all departments. Your leadership will set the tone for a welcoming environment, driving customer satisfaction and operational excellence. Multilingual and bilingual skills are highly valued to serve our diverse clientele effectively. If you thrive in a hospitality setting and excel at managing multi-line phone systems with professionalism and warmth, this is the perfect opportunity to showcase your hospitality expertise and leadership skills.

Duties

• Supervise all front desk operations, including check-in/check-out procedures, guest inquiries, and reservations management
• Provide outstanding customer service by addressing guest needs promptly and courteously, ensuring a memorable stay
• Manage multi-line phone systems, answer inquiries efficiently, and direct calls to appropriate departments or personnel
• Lead and train front desk staff on phone etiquette, guest services protocols, and hospitality standards
• Oversee guest services activities such as concierge requests, room assignments, and special accommodations
• Maintain accurate records of guest information, reservations, and billing details while ensuring data privacy
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences
• Handle guest complaints professionally, resolving issues swiftly to uphold the hotel’s reputation for excellence

Qualifications

• Proven experience in hotel front desk or hospitality roles with leadership responsibilities as a Front Office Manager or similar position
• Strong customer service skills with a passion for creating positive guest interactions
• Multilingual or bilingual abilities to communicate effectively with diverse guests
• Excellent phone etiquette and experience managing multi-line phone systems in a fast-paced environment
• Knowledge of hotel management software and reservation systems preferred
• Demonstrated ability to lead and motivate a team while maintaining high standards of service quality
• Previous 2 years of experience in hospitality or hotel industry in a similar role is mandatory.

Join us to lead our front office team with enthusiasm and professionalism! We’re committed to fostering an inclusive environment where your hospitality talents can shine. Your leadership will help create welcoming spaces that guests love to return to time after time.

Pay: From $22.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person