Front Office Manager

Job Overview

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front office activities, ensure smooth check-in and check-out processes, and uphold the highest standards of customer service. Your leadership will foster a welcoming atmosphere, streamline hotel operations, and coordinate with various departments to enhance overall guest satisfaction. If you thrive in a fast-paced hospitality environment and possess a passion for guest relations, this is an exciting opportunity to make a meaningful impact.

Duties

• Supervise and coordinate all front desk operations, including guest check-in/check-out, reservations, and guest inquiries
• Lead and motivate front office staff to deliver outstanding customer service using effective phone etiquette and multi-line phone systems
• Manage hotel reservation systems such as OPERA or property management systems (PMS) to optimize room bookings and availability
• Handle guest complaints and resolve customer service issues promptly with problem-solving skills and professionalism
• Oversee night audit procedures to ensure accurate financial reporting and data integrity
• Implement hotel emergency procedures to ensure safety and compliance at all times
• Maintain clear communication with housekeeping, maintenance, and other departments to ensure seamless guest experiences

Requirements

• Proven experience in hospitality management, particularly in front desk or hotel management roles
• Strong knowledge of hotel management systems such as OPERA or similar PMS platforms
• Excellent customer service skills with the ability to handle complex client interactions confidently
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
• Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices
• Exceptional phone communication skills, including managing multi-line phone systems with professionalism and courtesy
• Ability to lead a team in a fast-paced environment while maintaining high standards of hospitality and guest satisfaction

Join us as a Front Office Manager where your leadership will inspire excellence in hospitality! We value energetic professionals who are passionate about creating memorable experiences for every guest. This paid position offers an engaging work environment dedicated to growth, teamwork, and delivering top-tier service.

Pay: $26.07 - $31.39 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person