Front Office Manager

The Brisbane Airport ibis Hotel is seeking a Full-Time Front Office Manager (Maternity Leave Cover) to lead our Front Office team and maintain our high standards of guest service and operational excellence.

Reporting directly to the Hotel Manager – Rooms Division, this role would suit a strong and energised individual to lead our front office team to excellence by delivering a positive guest experience.

Key Responsibilities Include:

• Management of the hotel Front Office operation to achieve a reputation as a market leader
• The achievement of guest satisfaction targets and team member satisfaction goals.
• Developing and training team members with a strong focus on customer service.
• To supervise all guest arrivals and departures, ensuring that room allocations and check in/checkout processes follow set procedures.
• Management of the Front Office system ensuring accuracy in use and the generation of accurate reports as required.
• Operation of an effective night audit function in conjunction with the Financial Controller.
• Ensure public areas are clean and well presented with regular monitoring
• Providing management support and presence visible on Front Desk and in the lobby during key service times.
• Daily liaison with the Reservations team to ensure accuracy in room allocation and maximising of yield.
• Ensure Front Office monthly KPI’s are met.

To be successful in this role, you MUST have:

• Proven experience in similar positions within a hotel / resort environment.
• Self-motivated and a genuine passion for hospitality and customer service.
• Experience in rostering and wage control.
• Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping and Guest Services.
• Proven experience supervising and training staff.
• Excellent communication skills, time management skills and the ability to work closely with all hotel departments and Managers.
• Be well presented, with an eye for detail and good organisational skills.
• The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons and staff in the absence of senior management.
• The ability to review daily arrivals to ensure proper handling of VIP’s, return guests and groups.
• Excellent computer system skills including working knowledge of Opera or Opera Cloud.

We thank all interested parties in advance for their application, however only successful applicants will be contacted.