Front Office Manager

We are seeking a highly organized and customer-focused professional to oversee front office operations and ensure an exceptional experience for guests, clients, and team members. This role is ideal for someone who thrives in a fast-paced environment, leads with professionalism, and is committed to delivering outstanding service while maintaining efficient day-to-day operations.

Responsibilities

• Lead daily front desk and reception operations to ensure smooth, efficient service.
• Supervise, train, and support front office team members to promote strong performance and professional growth.
• Greet visitors, respond to inquiries, and resolve service issues in a courteous and timely manner.
• Oversee scheduling, staffing coverage, and shift coordination to meet operational needs.
• Maintain accurate records, reports, and administrative documentation as needed.
• Collaborate with other departments to support seamless communication and service delivery.
• Monitor office procedures and recommend improvements to increase efficiency and guest satisfaction.
• Handle escalated concerns with professionalism and sound judgment.
• Ensure compliance with organizational policies, quality standards, and applicable regulations.
• Support onboarding and ongoing training for new front office team members.

Qualifications

• Previous experience in a front office, receptionist, guest services, or administrative leadership role.
• Strong communication, interpersonal, and problem-solving skills.
• Proven ability to lead a team and manage multiple priorities effectively.
• Excellent organizational skills and attention to detail.
• Proficiency with office software, scheduling tools, and basic reporting systems.
• Ability to remain professional, composed, and service-oriented in a dynamic environment.
• Experience resolving customer concerns and supporting high-quality service standards.
• Previous Marriott experience preferred. FOSSE experience also preferred.

Preferred Qualifications

• Experience in hospitality, corporate office, or similar service-driven environments.
• Familiarity with budgeting, inventory, or operational support responsibilities.
• Knowledge of best practices for team supervision and workflow optimization.

What We Offer

• A collaborative and professional work environment.
• Opportunities to contribute to process improvements and team success.
• Training and development opportunities to support career growth.
• Competitive compensation and benefits, where applicable.

About You

You are a dependable leader who values excellent service, clear communication, and operational excellence. You bring a positive attitude, a solutions-focused mindset, and the ability to keep front office operations running smoothly while creating a welcoming experience for everyone you support.