Front Office Manager

The Role of Front Office Manager includes:

• To work closely with Senior Management in Meeting budgets, forecasting, managing costs & Selling our Hotel.
• To oversee the front office department
• To ensure the smooth operations of our front of house at all times.
• To prepare departmental rosters in line with business demands and set weekly targets for our Front of house teams
• To implement Standards of Performance in all areas, ensuring that high standards of guest care are delivered throughout all areas at all times.
• To ensure policies and procedures are implemented and followed in all areas
• To deliver Duty Management shifts
• To deliver departmental training
• To attend all management meetings as requested.
• To deal with accounts queries ensuring they are resolved in a timely manner
• To take reservations, input reservations, deal with website changes, monitor yielding, deliver checks ins /outs, assist our guests and provide cover in departments as and when required.
• To ensure the highest standards of cleanliness within our hotel.
• To deal with any HR issues as they arise

The Ideal Front Office Manager:

• Must be a highly motivated individual with the ability to successfully lead a team
• Must have 2-3 years experience as a Head/Senior receptionist or Assistant FOM of Front Office Supervisor
• Must be fully flexible with working hours
• Should have good working knowledge of a Front of House Systems
• Should have good working knowledge of all 3rd party websites & Revenue Management.
• Previous experience in a Senior Front office Role is necessary.