Front Office Manager

Job Overview
We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team at our Hotel. The ideal candidate will be responsible for ensuring exceptional guest relations, managing front desk staff, and maintaining a welcoming environment for all guests. This role requires strong leadership skills, excellent customer service abilities, and a passion for hospitality.

Duties

• Supervise and coordinate front desk operations, ensuring efficient check-in and check-out processes.
• Manage guest relations by addressing inquiries, resolving complaints, and providing information about the resort's amenities and services.
• Train, mentor, and evaluate front desk staff to ensure high standards of service are maintained.
• Oversee the scheduling of front desk personnel to ensure adequate coverage during peak hours.
• Maintain accurate records of guest information and reservations using hotel management software.
• Collaborate with other departments to enhance the guest experience and address any operational issues.
• Ensure compliance with safety and security procedures at the front desk area.

Skills

• Proven experience in a Front Desk or Guest Relations role within a resort or hotel setting.
• Strong customer service skills with a focus on hospitality management.
• Excellent phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
• Familiarity with phone systems and hotel management software is preferred.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong leadership skills with the ability to motivate and manage a team effectively.

Join our team as a Front Desk Manager and play a crucial role in creating memorable experiences for our guests!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Ability to Commute:

• Cincinnati, OH 45241 (Required)

Ability to Relocate:

• Cincinnati, OH 45241: Relocate before starting work (Required)

Work Location: In person