Front Office Manager

Hyatt Place in Downtown Moncton is searching for a core part of the hotel management team: a Front Office Manager. The applicant must be bilingual in both official languages (French/English).

The successful candidate possesses a well-rounded foundational knowledge of hotel operations and will be a customer service expert. An experienced individual managing people and performance will understand how to motivate and coach staff to maximize their potential. An understanding of basic accounting concepts will prove very useful in this role. The candidate reports to the General Manager and understands that the hotel operates 24/7, and that their working hours may extend to weekends, holidays, and additional hours outside of their regular schedule. The candidate is a professional, adaptable, intelligent, and quick-thinking.

BASIC RESPONSIBILITIES:

• Managing all front desk operations, including but not limited to scheduling, recruitment & orientation, training & development, and coaching & discipline of the front desk and night audit teams
• Monitoring the performance and productivity of the front desk team
• Acting as a liaison between departments, ensuring information flows between relevant persons efficiently
• Collaborating effectively with our sales leaders to ensure revenue is maximized for the hotel through accurate management of sellable inventory and group rooms control
• Participating in monthly and yearly financial reconciliations and inventory/cost analysis
• Completing other duties on an as-needed basis and at the request of the general manager

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.

Corey Craig Group is committed to equal employment opportunities and providing accommodation for individuals with disabilities. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability, or any other protected status in our hiring process. We value diversity and inclusion and strive to create a work environment that is accessible and welcoming to all qualified applicants and employees.

If you require accommodation for a disability during any part of the application or interview process, please let us know. We will work with you to ensure that you have the necessary support and resources to participate fully in our hiring process. Your privacy and confidentiality will be respected, and your request for accommodation will not affect your employment opportunities with us.

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Vision care

Application question(s):

• Do you have a valid work permit? (Open / Close / PR)

Experience:

• Customer service: 2 years (required)
• Front office management: 1 year (required)
• Hospitality: 2 years (required)

Language:

• English (required)
• French (required)

Work Location: In person