Front Office Manager

As the Front Office Manager, you will oversee the smooth running of the Front Office Desk, ensuring that our guests receive outstanding service from arrival to departure. Your responsibilities will include managing the reception roster, handling wedding rooming lists, and managing reception invoicing. Additionally, you will attend trade shows annually, participate in HOD meetings, and manage group bookings and tour groups.

Key Responsibilities:

• Front Office Operations: Oversee the daily operations of the Front Office Desk, ensuring efficient guest check-in and check-out procedures.
• Team Management: Lead, develop, and motivate the front office team to deliver outstanding service.
• Reception Roster: Manage the reception roster to ensure adequate staffing levels.
• Financial Management: Handle BAC payments, invoicing for groups, and follow up on delayed payments.
• Group Bookings: Manage all aspects of group bookings, including contact, rates, availability, rooming lists, confirmations, and liaising with tour guides.
• Revenue Management: Conduct daily, weekly, and monthly revenue forecasting to achieve budgeted room sales revenue and maintain robust revenue management operations.
• Website Maintenance: Liaise with 3rd party websites, to monitor and update availability and special offer rates and packages, ensuring all remain up to date and current.
• GDPR Compliance: Coordinate the establishment of a GDPR-compliant database of target guests for special offers and return business.
• Service Standards: Establish and implement high standards of service, ensuring all employees are trained to deliver exceptional 4-star quality service.
• Operational Challenges: Identify and analyze operational challenges, developing solutions to prevent reoccurrence.
• Guest Relations: Improve service by understanding and addressing guest needs, providing guidance, feedback, and coaching to team members.
• Health & Safety Compliance: Ensure compliance with Health & Safety and statutory requirements.
• Visible Presence: Maintain a strong, visible presence in the department, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Role Requirements:

• Minimum of 2 years of front office management experience or an assistant Front office manager moving up
• Proven ability to lead and develop a team in a busy environment.
• Highly organized and detail-oriented.
• Experience with Guestline, Hotsoft or similar property management systems.
• Excellent communication skills, both oral and written.
• Ability to work under pressure and on own initiative.
• Passion for the hospitality industry.

Previous experience in a high-volume property in Ireland is preferred.

The Candidate:

The ideal candidate will have previous experience in a similar position within a 3* or 4* property, with strong professional communication skills. You should be fully competent in the property management system HOTSOFT or similar PMS and have the ability to motivate both yourself and your team.

Benefits:

• Competitive salary.
• Free parking.
• Meals during shifts.
• Career development and training opportunities.
• Opportunities for advancement.
• Bike to work scheme and other commuter plans.

Job Types: Full-time, Permanent

Pay: €36,000.00-€39,000.00 per year

Benefits:

• Bike to work scheme
• Employee assistance program
• Food allowance
• On-site parking

Work Location: In person