Front Office Manager

• Lead the day-to-day operations of a Front Office team
• Manage and supervise the front office services to ensure high standard of service at all times
• Ensure all guests are well taken care of and accorded attention
• Handle and resolve guest complaints or contentious issues
• Coach and motivate team members
• Maintain excellent working relationships with all internal and external customers
• Oversee guest arrivals and departures
• Review daily front office work, activity reports and guests’ feedback
• Assist in the department budget and room forecasting
• Ensure implementation of all hotel policies and house rules
• Any other tasks as assigned

Requirements:

• Minimum Diploma or professional qualifications in Hotel Management
• Minimum 6-8 years of relevant experience in Front Office operations including 2-3 years as an Assistant Front Office Manager or Senior Duty Manager
• Comprehensive knowledge in using Hotel PMS.
• Proficient in all aspects of Front Office computer system, including software maintenance, report generation, analysis and configuration changes
• Ability to handle multiple tasks under time and resource pressure
• Excellent verbal and written communication skills
• Well-groomed and service-oriented with a passion to serve
• Strong analytical, problem resolution and leadership skills

Job Types: Full-time, Permanent

Pay: $4,200.00 - $5,800.00 per month

Education:

• Local Polytechnic Diploma (Required)

Experience:

• Front Office: 6 years (Required)

Work Location: In person